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Applying a Marketing Mindset to Compete in Today’s Talent Market

Whether or not you believe the Great Resignation is real, there are a number of things that are for certain. There are currently more job vacancies advertised than ever before, there are very low levels of job applicants, even lower unemployment rates, and limited talent mobility. And this is on top of the previously well-documented skills shortages across most industries.

All of these conditions are making it extremely challenging for organisations to attract and recruit in-demand talent, so it’s important to consider how to gain that competitive edge in the toughest labour market in decades. Organisations need to find a way to stand out from competitors across all industries and capture the attention of talent, in order to even put forward their pitch.

Every successful recruitment strategy should be underpinned by a strong attraction strategy, and be personalised, using technology to target the right candidates, both active and passive, via a range of channels.

If you are to attract and retain the best people in the marketplace with the right values, mindsets and skills, you need to be able to source from more deeply within the labour market. You need to make sure you are selecting from the best in market, not just the best who have applied for your jobs.

We talk a lot about attracting active and passive talent, but in order to do that effectively we need to nurture prospective talent regardless of where they fall in the job-seeking lifecycle. We need to consider what tactics to use at each stage of the talent acquisition funnel and how branding and sourcing play into it.

We need to consider the entire population of potential talent and where they may be in their career cycle, as well as better understand their motivations and perceptions of your organisation as an employer, to guide us as to how to build relationships.

Today we need to drive awareness, consideration and interest, before we can expect a job application

This is the new candidate funnel – marketing first to potential talent to encourage them to start considering your organisation, before converting them into an applicant. This is particularly important in today’s cut-throat recruitment market, as the few active candidates aren’t active for long!

By increasing the level of awareness of your company as an employer of choice, we widen the top of the funnel, allowing a greater flow of talent through the funnel to ultimately increase the number of qualified and suitable candidates at the bottom of the funnel. This will ensure your recruitment teams are filling roles with the best talent in the marketplace, reducing the time it takes to do that, and allowing them to focus on providing the best possible experience to candidates and hiring managers.

Seeing ‘proactive attraction’ from the candidate’s perspective

To better understand proactive attraction, let’s first put ourselves in the shoes of top talent.

A highly-skilled and in-demand professional begins the year in a good place, in no way considering a career change. But by mid-year they begin to feel an itch: perhaps their role is changing in a way they hadn’t expected, or their company isn’t performing well. By the end of the year that itch has turned into action – they’re casually browsing positions and signing up for job alerts.

In the past, Employer Brand and Talent Acquisition teams may have only been interested in the December version of this professional. But proactive attraction targets the June and even the January iteration; it engages at every stage of the consideration cycle, so when December rolls around (or indeed an earlier month), you’ve positioned yourself as the preferred employer.

From a content perspective, getting a job ad in front of this person in January probably wouldn’t elicit a click. An article about ‘10 awesome things [your company] is doing in AI’ (or another relevant/trending topic to your target audience) however, is far more likely to pique their interest when casually browsing LinkedIn, which will covertly sell your organisation as an attractive workplace.

To be effective, you need to tailor your message to suit the stage of consideration. You need to think about being in the right place, at the right time, with the right message.

Important considerations when building out your attraction strategy 

For those who are ready for it, I’d be creating segment-based go-to-market plans (ones for each of the critical talent segments) designed to move key audiences along the consideration journey – the funnel.

  1. At the top, what are those activities and channels that will be used to build awareness of your organisation as an employer, brand affinity and understanding of your EVP?
  2. For those at the consideration and interest level, how are you building talent communities or pools and what are you doing to nurture these relationships until the right role opens up/ talent is ready to move?
  3. And what are the channels, job boards and tactics that will be used to drive job applications and support recruitment campaigns as needed?

By understanding the journey, we can also be clear about the goal of each activity. What are you trying to do with that post/activation etc.? What is the best call to action? Where is the best place to direct that click? What does conversion or success look like for each activity?

It sounds tricky, but it doesn’t need to be. It’s about having a clear attraction strategy for each of the key audiences you are trying to recruit; a deliberate plan for each of your marketing activities within them, and clarity on how you’re going to use the channel/content to push talent along the journey. It’s about having a clear measurement plan and knowing what success looks like at each stage, so you can prove your ROI.

This is how you’ll be most effective in attracting talent in what’s shaping up to be the toughest recruitment market in decades.

Why Employer Branding is Key to Gaining a Competitive Advantage

Why Employer Branding is Key to Gaining a Competitive Advantage

Getting the right people into the right positions is the ageless hiring challenge. In today’s candidate-driven market, the best employees have no shortage of options when it comes to choosing opportunities. The struggle nearly all companies face today is standing out from the crowd.

Even if you offer a competitive salary, there’s no guarantee that a candidate will think you’re the right fit. There are many drivers that influence a candidate’s decision to apply for a role – and creating a compelling employer brand that highlights these factors is critical to attracting top talent.

Why you aren’t coming across as unique

The truth of the matter is, most organisations’ EVPs don’t do anything to differentiate them from their talent competitors. Look at your EVP – does it reference any of the following?

  • Work-life balance/flexibility
  • Career progression opportunities
  • A great culture
  • Learning and development experiences

The reality is, in 2020, nearly every company offers some degree of the above.

It’s easy to talk to these benefits when you know, in practice, how good your company is at them. But when everyone is saying the same thing, these EVPs begin to blend into each other as noise. The result is candidates have little means to assess whether your company’s offering truly meets their current needs.

Most of the time, EVP issues don’t stem from proposing the wrong things, but not going far enough into what that specifically means in their organisation. It is critical for companies to not only uncover what is important to their audience and how well they are delivering on this, but also how well their talent competitors are doing the same.

Take for example, flexibility as a benefit. In one company, flexibility is about allowing people to go to a doctor appointment or take leave when they need it. In another it is about being a fully remote workforce, with no standard working hours and unlimited leave. However, both companies typically use a limited narrative that simply references “flexibility” when attempting to attract employees.

Successfully communicating what your company is really about is a major undertaking that requires collaboration between HR, the business and leaders. Companies need to have candid honesty and call out what they are good at, and not good at. By being true to who you are as an organisation, you’ll attract more of the right people, reducing candidate drop-out and talent attrition.

Keep in mind if your offering in a particular area doesn’t stack up to competitors, no advertising campaign or brand positioning will fix this – candidates will find out the truth very quickly!

That’s why it’s important to define specifically what you want to be known for, and improve that part of the employee experience. This is same principle as improving a product to meet the needs of specific buyers.

Communicating value with your employer brand

Even when your EVP – your core message statement – is pitch perfect, it needs to be brought to life, embedded and communicated consistently across all employee touch points to be believed and celebrated. But how can you do this, while making sure you remain sincere and engaging to your talent audience?

One way to approach this is to apply marketing and communications tactics to your employer branding efforts. Written content, photos, video, etc. can all help to showcase a company’s authentic story to differentiate them as an employer. This content needs to provide proof points and evidence for how your EVP is lived within the organisation.

Today, many companies are using innovative techniques along the candidate journey to provide an inside look into their business. Commonwealth Bank of Australia, for example, has developed a recruitment process for their call centres where they play simulated call recordings and show videos of real employees working in call centres to reduce job shock.

A currently-unnamed global trading company is also soon launching a virtual reality experience that provides an opportunity of experiencing being on a trading floor, allowing candidates to move through the office space, interact with everything within it and hear from employees during their work – showing the realities of working in that environment.

Employer branding doesn’t have to be overtly innovative. It may even just be as simple as taking Netflix’s approach, which is making sure their amazing and unique company culture is explicit in every single one of their job ads. What matters most is that your messaging is coherent, authentic and aligned to the EVP.

Successful employer branding

What separates great employer brands from “good” or just “okay” employer brands? The truth is, most “ordinary” companies simply can’t compete with the unicorns of the world in terms of employer brand strength. So relying on top company lists and rankings is not going to help most organisations understand how well their employer branding efforts are paying off.

Although no company likes to come off as having any weaknesses, I’ve found that those that are most successful in building a distinctive employer brand are candid about what they are good at and not good at. It is futile trying to be attractive to the widest pool of candidates possible. All you need is to be able to appeal to the single candidate, or niche of candidates that best suits the position. By being true to what it is, a company will attract more of the right people to the business, reducing candidate drop-out and talent attrition.

The companies that succeed in their employer branding efforts also stay on top of outcomes. Unless you’re clear on what you’re trying to achieve, you won’t know what progress you’re making.

There’s no one-size-fits-all approach to measuring employer brands, as the objectives you set for your brand should be unique to your organisation. However, for many organisations the focus is on attracting top quality people, so common metrics used to measure success are applications per role, cost per hire, quality of hire, time to fill, offer acceptance rate, etc.

An advanced tactic would be developing a holistic employer brand strategy that stretches across the full employee lifecycle, and in this case, the focus would be on measuring the employee experience and whether it stacks up against the promise (EVP).

A final thought

The 2020 COVID-19 outbreak may see a drastic change in the talent drivers for many industries. People whose employment has been impacted will naturally prioritise job security and high paying wages over other things, as they have been financially suffering throughout the pandemic. Those who have spent more time at home with their families recently could be looking for better balance and flexibility from their work life. Alternatively, people may be craving the chance to leave their home each day and be around others in a busy and fun work environment again.

In the near future, we may see a real divide in what people value most. Pinpointing the state of your industry and key talent segments could be what gives you the edge to develop a unique EVP.

Hello world!

We are passionate about creating greater awareness and understanding of the value employer branding can bring to organisations, so we will regularly create content, publish articles and case studies, present webinars and participate in virtual fireside chats.

We hope to push the collective thinking of the global employer brand community, empowering them to build on what they’re doing today, and arming them with confidence and evidence for what they can do tomorrow.

We focus on the trending topics within employer branding but provide more nuanced, deeper perspectives than what exists today. Our aim is to provide practical insight and tools that everyone can use.

If we can help accelerate the transmission of good ideas even a little bit, that could be a big deal across this small but powerful industry.